Terms & Conditions
9th Gate MiniaturesTerms & Conditions
Please note all our items are priced in Pound Sterling (GBP) and will be deemed as correct from the effective previous website update. All prices are subject to change without further notice, orders placed before the price change will not be affected or be subject to the change.
Orders and payments
Our website has been designed to make navigation and purchases as simple as possible. Should you wish to purchase any of our products, simply add the product to your shopping cart and proceed to payment as a member through the “log in” option, or you can check out as a guest.
We accept a variety of payment methods, please select the payment method you wish to proceed with and follow the on-screen instructions, all card details entered will be managed by our merchant provider or secure card terminal if paying over the phone, we will not store or have access to your payment details.
Should you wish to pay via bank transfer or postal order, please contact us for bank/postal order details. Note you may also send payment via the free PayPal payment terminal, for further information please visit www.paypal.com.
Please note all products advertised on our website are available in stock, unless otherwise stated, if a product is out of stock it will be listed as "Coming Soon" and with an option to "Pre-Order". All per ordered items are subject to waiting periods, the time scale will depend on the items country of origin, however all our orders are normally shipped within one to three weeks form the date of purchase. Note, some pre-orders are subject to bulk or "full kit" purchase, we are unable to pre order single items on selected products.
We will update our website to reflect the current stock status as soon as practically possible.
Disclaimer: note during busy periods (weekends/festive season/sale model show) our stock levels may vary and the website may take longer to reflect this change, furthermore any telephone orders may take longer to reflect the sales on our online stock levels. Should this occur we will send emails to notify you if an item ordered is currently out of stock.
Shipping and delivery
All postage costs will be in accordance to Royal Mail fees and regulations, our fees will depend on the size and weight of your parcel.
We recommend that any high value order is requested to be shipped as Tracked and Signed For, we will not accept responsibility for any delay or loss of postal items, and refunds or replacements will not be issued for items that have been signed for or recorded as delivered. Please note the compensation offered by Royal Mail for any lost items is £20 for standard UK parcels and up to £50 for any international parcels.
International mail terminology explained
We offer the following international shipping services, the availability and fee will depend on the delivery address:
- AIRMAIL – also referred to as international standard mail, no tracking details are available with this service.
- INTERNATIONAL TRACKED SIGNED FOR – this is the recommended service, it offers full tracking details and is available for wide range of countries.
Note, on average UK parcels are delivered within 1-5 working days, with internarial parcels ranging from 5-15 working days, some parcels may be subject to international custom clearance that may cause further delays.
All returns must be send 7 days of receipt, we advise all our customers to examine the products and report any damage or missing parts immediately, we will issue a refund or replacement only if reported within the 7-day period.
Should you decide to cancel the order, please notify us by email within 7 days of receipt, all items must be returned in the original packaging, once received a refund will be issued with 30 days, any postage fees are non-refundable.
All items must be returned to:
3RD FLOOR, 120 BAKER STREET
LONDON, W1U 6TU, ENGLAND
We do not collect your personal data when visiting our website, however we may (if agreed) place cookies in your computer that will only be used to help improved your experience while visiting our website.
In line with the European Regulation 2016/679 of the General Data Protection Regulation (GDPR), we have the responsibility to inform you and assure you that the way your data is handled will be safe and will only serve the purpose in connection to the service you have requested. We will not share your details with any third parties unless required by law.
We will not take any responsibility in the way your data in handled by third parties’ websites visited through our external website links. We advise that you read carefully the policies of each website you visit before usage.
Please note all our terms and conditions are subject to the laws of United Kingdom. Your statutory rights are not affected.